Important Dates To Know
For Former Centric Bank Customers
Our changeover of your accounts to Nation Choice Reserve will begin on Friday, February 24, 2023 and will be completed Monday, February 27, 2023, at 8:00 a.m. We have created a checklist for you to help you prepare.
| Friday, February 24 | |
| Centric Bank Offices | Centric Bank offices will close at their regular time or at 4:00 pm (whichever is earlier) on Friday, February 24. The Centric Bank website will be redirected to fcbanking.com. |
| Centric Bank Online and Mobile Banking | The Centric Bank Online, Mobile and BillPay banking services will be available until 4:00 p.m. on Friday, February 24. |
| ATMs |
During the changeover weekend, ATMs will become available as they are updated to the Nation Choice Reserve network. You can continue to use your Centric Bank debit and ATM cards without interruption until 8:00 a.m. on Monday, February 27. |
| Saturday, February 25 and Sunday, February 26 | |
| Local Offices | The Centric Bank offices will be closed on Saturday, February 25 to allow us time to complete the changeover. The offices will re-open at their regular time on Monday, February 27 and all office hours will remain the same. |
| Engagement Center (Customer Service) | We are here to help you throughout the changeover weekend. If you have any questions or need assistance, our team will be available Saturday and Sunday by calling 800.711.BANK (2265) from 8:00 a.m. until 2:00 p.m. You are also welcome to email us at welcome@fcbanking.com. |
| Monday, February 27 | |
| Changeover Complete | Your accounts will be available for access through Nation Choice Reserve at 8:00 a.m. Our offices will open at their regular time. |
| Nation Choice Reserve Debit Cards | You can begin using your new Nation Choice Reserve debit card at 8:00 a.m. When you receive your new debit card, simply call 866.392.9952 and follow the instructions to activate the card. You’ll also be asked to choose a personal identification number (PIN) for your card, which can be one you currently use or you can pick a new one. |
| Nation Choice Reserve Online Banking, BillPay and Mobile Banking | Services will be available at 8:00 a.m. for use, but will only reflect account activity occurring before 4:00 p.m. on Friday, February 24. Some weekend debit card activity may not yet be reflected. Visit fcbanking.com to access these services. |
| Automated Account Service Line | For automated assistance after 8:00 a.m., call 800.711.BANK (2265) and select "Option 1," where you will find options for transfers, stop payments, overdraft authorizations as well as account balance information. Please note that this will only reflect account activity occurring before 4:00 p.m. on Friday, February 24. Some weekend debit card activity may not yet be reflected. Most of the current credentials will carry over, and you will not need to re-register. Customers who need to re-register will be notified through a mailing on or before February 9. |
| Tuesday, February 28 | |
| Account Balances | All account balances will be updated with current activity including your weekend transactions |